Centralizing orders in Parachute helped save 1.5 FTEs of manual labor
Med Mart utilizes Parachute’s order management system for 100% of inbound orders (digital, fax, and walk-in), reducing 1.5 FTEs worth of manual administrative labor.
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AI Intake made it easy to quickly qualify an order, request missing information from the referral, and pre-populate an order shell directly into Brightree. Existing patient paperwork was easily attached from Parachute, saving time and clicks.
After consolidating all inbound orders on Parachute’s platform, Med Mart only needs a single individual to review and route orders to the right intake and fulfillment teams. “AI Intake provided structure and visibility for faxed orders. As a leader, this helped me hold the team accountable to workflows,” said Maria Fesman, Director of Operations.
Like many HME providers, Med Mart experienced challenges with staff turnover. Centralizing their orders onto a single platform with deep integrations with Brightree reduced the manual administrative work needed by the team.
As a result, Med Mart saved over 12 hours a week and did not need to replace staff as they departed.
Results
from reduced administrative work
per month on the Parachute Health platform
“AI Intake changed the whole way we worked, and that’s what allowed me to not backfill 1.5 FTEs.”
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