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Manage DME quality and cost at the point of care

Parachute gives health plans real-time visibility into member orders and the ability to ensure every order is complete, compliant, and routed to the right provider from the start.

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With vs. Without Parachute		Without Parachute
Visibility at the moment of order submission
Complete, authorization-ready orders up front
Systematic routing to preferred providers
Real-time order status and member confirmation
Supplier indices and network optimization
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Core Capabilities

Authorization

Embed coverage criteria directly into clinician workflows so orders are complete before submission

Reduce missing info and handle authorizations efficiently.
Optimize approval workflows and communication.
Eliminate manual review and rework.

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Network Control

Reduce leakage with network routing to your preferred providers

Increase in-network ordering.
Reduce leakage and out-of-network spend.
Apply and manage your own network rules.

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Member Experience

Know when equipment is delivered and how the experience went

Members confirm delivery and give feedback.
Cut DME grievances from 40% to 20%.
Replace phone calls with real-time visibility

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Analytics

Move from assumptions to performance-driven decisions

Scorecards for speed, fulfillment, and satisfaction.
Member-level visibility on every order.
Data to improve network and outcomes.

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From order to delivery with full visibility

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Complete upfront orders

Eligibility, documentation, and clinical criteria are captured at creation so there is no downstream rework.

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Automatic order routing

Sent to in-network, preferred providers based on your rules.

Confirmed fulfillment

Member receives equipment, confirms delivery, and can provide feedback directly.

Performance insights

Full visibility into supplier performance and member outcomes enables continuous network optimization.

Impact

What changes when you move upstream

What this looks like:

Fewer incomplete authorizations and less manual review
Higher in-network utilization and reduced out-of-network spend
Lower call center volume tied to order status and issues
Faster order resolution and fewer delays in care

Parachute shifts DME from a reactive claims workflow to a controlled process at the point of order.

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Why Health Plans Choose Parachute

Define and manage your preferred provider network
Use supplier scorecards to reinforce quality

Supports both digital and fax-based orders in one system
Integrates into existing clinician workflows
Removes the need for separate portals and manual coordination

300,000+ prescribers already ordering through the platform
3,000+ HME provider locations nationwide
The most widely adopted technology for DME ordering

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Manage your DME benefit at the point of care

Improve member experience while strengthening your plan’s network performance.

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