How Parachute Works
Trusted and transparent HME ordering: better patient outcomes, greater visibility for clinicians, and faster payments for HME providers
How an order gets from the clinician to the patient:
A patient meets with their clinician to discuss their home medical equipment needs.
The clinician places the order and chooses which HME provider to send it to, just as a clinician sends a prescription to the pharmacy the patient prefers.
Parachute doesn’t assign or route referrals. The decision is always the clinician’s and the patient’s, with consideration for the patient’s insurance benefits and in-network providers.
The ePrescribed order is submitted through Parachute to the HME provider the clinician selected. Even faxed orders are processed through Parachute’s AI Intake, expediting intake and document review for the HME provider.
The provider receives a complete, structured order — for orders submitted digitally. Faxed orders still go through AI Intake, which speeds up identifying missing documentation.
The patient gets their equipment faster, and can track that it arrived.
The patient and clinician always choose what HME provider to send orders to based on patient preferences, providers the facility works with frequently, insurance requirements, Parachute’s Supplier Service Index (SSI), and/or their own clinical judgement.
ePrescribing for HME is just like ePrescribing for Medications
HME orders through Parachute are processed electronically the same way a patient and clinician decide which pharmacy to order medicine from. That pharmacy pays a standard fee for getting the prescription cleanly and digitally.
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FAQs
To learn more about DME Navigator, click here to view our full list of frequently asked questions.
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DME Navigator is a program that health plans use to manage digital ordering and authorization for durable medical equipment. Parachute Health provides the technology that connects clinicians, HME providers, and health plans in a single digital workflow.
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Optum, through CareCentrix, manages the DME Navigator program and its network terms, and uses Parachute Health’s technology to power digital ordering and authorization within it.
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No. Parachute Health does not set reimbursement rates in DME Navigator. That decision sits with the health plan and its benefit managers, Optum and CareCentrix, who determine network terms and rates. Parachute Health’s role is purely in the technology layer: connecting clinicians, providers, and health plans so that orders and authorizations move through a single digital workflow.
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Optum created DME Navigator to help health plans manage durable medical equipment benefits more efficiently. CareCentrix and Optum jointly manage the program; Parachute Health provides the technology that connects clinicians, providers, and health plans within it.
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To learn more about DME Navigator, click here to view our full list of frequently asked questions.
Join the network powering home-based care
Parachute Health connects providers, suppliers, and health plans on a shared digital platform so patients receive the equipment they need on time.
