The Next Phase of Digital Order Management Is Here

Authorization,
now connected inside your Parachute workflow.

Health plans are moving toward digital authorization. Parachute helps HME providers benefit from that shift by reducing portals, phone calls, and administrative overhead.

Authorization Status

Order #A-12847

Manual Wheelchair

Authorization #: 2024-OX-123789
Approved: Feb 17, 2026

Approved

Oxygen Concentrator

Authorization #: 2024-WC-789456
Approved: Feb 18, 2026

Pending

View Full Order Details →

The Next Industry Shift

Nearly a decade ago, ePrescribing transformed how HME providers received orders.

When clinicians began submitting clean, structured digital orders, providers could process faster, reduce documentation gaps, and get paid more efficiently.

Now authorization is becoming the next digital standard.

2015-2025

ePrescribing

Digital order submission and processing for faster, cleaner documentation.

Decade of growth

2024

AI Intake

Enabled providers to process both fax and digital orders in one unified Parachute Platform.

Unified workflow for all order types

New

Authorization

The next digital standard, further reducing friction and accelerating payment.

Real-time status tracking

Authorization... Inside the Workflow You Already Use

Parachute's collaborative authorization workflow brings authorization directly into the order management platform you already rely on. Instead of navigating external portals or chasing updates:

Submit authorization requests digitally
Track real-time status (approved / denied / pending)
Communicate directly within the platform
Tie authorization back to the original order

This builds on Parachute's existing ePrescribing and AI Intake capabilities, allowing both digital and fax-based orders to flow through one consistent experience.

Order details

Patient

John Smith

Item

Manuel Wheelchair

Insurance

Aetna Medicare

Fulfillment Status

Awaiting Authorization

Authorization Status

Status

Pending

Required by payer

Yes

Continue to Auth Request

What This Means for Your Business

Less Administrative Drag

Reduce portal switching, manual tracking, and follow-up calls.

Faster Payment

When authorization data is structured and validated upfront, downstream payment becomes faster and more predictable.

Unified Operations

Avoid bifurcated digital and fax workflows by managing intake and authorization in one platform.

Frequently Asked Questions
        Does Parachute make network decisions?
        +
      
No. Parachute facilitates the submission and tracking of authorization requests but does not make any coverage or network decisions. Those decisions remain with the health plan.

        Will this replace payer portals?
        +
      
Parachute connects payors into Parachute to reduce the need to log into separate portals for authorization. Parachute's goal is to minimize portal switching for your team by embedding authorization within your existing workflow. For particular payors, you may still need to log into a separate portal for other details or workflows.

        Does this change how I receive orders?
        +
      
No. Order intake via ePrescribing and AI Intake continues to work as it does today. Authorization is an additional layer added on top of your existing workflow.

        What do I need to do to prepare?
        +
      
No major workflow changes are required, especially if you are already using the Parachute Platform's ePrescribing for digital orders and AI Intake for fax orders. If you have questions about these workflows, reach out to your account manager.

Have questions about how digital authorization applies to your business?