DME Ordering Made Seamless for All

The Parachute Platform delivers a truly connected DME ordering experience for multiple stakeholders:

• Clinicians use the platform to submit orders digitally. Products can be quickly located through a search function that encompasses multiple suppliers’ catalogs, while the auto-fill feature helps clinicians avoid inputting the same information multiple times. The platform also leverages eSigning to make documentation easier and enable clinicians to submit their orders faster.

• Suppliers use the platform to process orders from clinicians digitally. With AI Intake, they can even process fax-based orders digitally, helping to reduce delays and unnecessary manual effort. The platform also simplifies communication with a digital messaging feature and integrates with ERPs to manage orders.

• Health plans use the platform to improve the experience for their members and ensure orders are completed accurately for proper reimbursement. 

• Patients use the platform to gain full visibility of their order to reduce frustration while accelerating the delivery process. They receive real-time updates notifying them of expected delivery times and changes to the order status—ensuring they never feel left out of the loop.

While the exact improvement will depend upon the organization's existing benchmark, most clinicians find they can submit orders significantly faster using the Parachute Platform than fax-based methods. User data suggests the platform’s smart category logic cuts the average data entry time in half, while overall submission times drop to 2-5 minutes–which is roughly 14x faster than fax-based ordering benchmarks.

The Parachute Platforms eliminates roughly 80% of manual processing work for DME providers. With AI Intake to digitize fax-based orders and a digital communication channel to accelerate order correction—eliminating complicated phone-based requests for extra information—order processing is faster, simpler, and far less error-prone. One DME supplier found that their order processing time dropped from 71 minutes to 71 seconds.

Clean orders are orders that are accepted by the DME supplier upon first submission. They contain every piece of information the payor and DME supplier need to process and fulfill an order, such as relevant clinical notes and patient medical histories. 

Why this matters: Incomplete orders cause processing delays and stop patients from accessing essential equipment. Research suggests that more than 70% of DME orders contain documentation errors, which require suppliers to request additional information from clinicians—a time-consuming, frustrating process for both parties.

Once the order information is entered, clinicians with signing authority can sign the request on-screen, via SMS, or through email. Each of these options uses secure and reliable eSigning to make the process fast and simple; the order documentation can be instantly downloaded and printed with a single click.

Parachute Health has the largest ePrescribing network in the U.S., with over 270k clinicians and 3k DME supplier locations currently using the platform.  This ensures we provide clinicians with a wide range of options when ordering DME; you can quickly search our network for vendors based on highly detailed product specifications and find a perfect match in seconds. As a result, many clinicians find they are able to meet all or most of their DME ordering requirements through our single, centralized platform.

Parachute Health is committed to a comprehensive information security and compliance program designed to meet applicable security, regulatory, industry, and contractual requirements. We demonstrate this commitment through several key achievements and practices:

• We have implemented administrative and technical safeguards to align with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.

• We have completed a SOC 2 Type 2 and SOC 1 Type 2 attestation for our DME ePrescribing Platform and Patient portal, covering key trust-service criteria such as security.

• We have also achieved HITRUST Risk-based 2-year (r2) Certification for our DME ePrescribing Platform and Patient portal, demonstrating alignment with the HITRUST CSF framework, including security, privacy, and breach notifications control requirements.

The Parachute Platform incorporates a variety of security controls, including but not limited to:

• End-to-end encryption of data in transit and at rest.

• Role-based access controls and least-privilege access to restrict sensitive data access.

• Comprehensive audit trails and activity logging to support forensic review and accountability.

For more information about our security framework, certifications, third-party attestations, and audit disclosures, please visit our Security page.