<back

Parachute Health - Patient Advocate (9AM – 6PM EST)

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields a 90%+ error rate. Discharges are delayed and patients are having to spend more time in care facilities.

At Parachute Health, we’re pioneering a modern approach to healthcare communication. We’ve built a platform where clinicians, insurance companies, and medical supply distributors coordinate care; empowering everyone to focus on getting their patients the treatment they need, when they need it.

After one year, we’re live in 800+ facilities and have helped 100,000+ patients receive the care and equipment they need.

Responsibilities

  • Engage new Parachute users via phone, chat, and/or email with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions.

  • Provide excellent ongoing service and support through empathy, active listening skills, scrappy resourcefulness, and a drive to ensure the best possible outcome for all patients.

  • Help keep the platform running smoothly by quickly attending to technical operations tasks.

  • Understand who our users and customers are and how Parachute best fits into and streamlines their workflow.

  • Work with patient health information and treat it sensitively according to HIPAA guidelines.

Requirements

  • A strong understanding of best in class service standards.

  • Patient, personable, and kind both on the phone and in writing.

  • 2-3 years experience in customer experience, service, or support within the early stage startup world or technology retail.

  • Knowledgeable in Zendesk or other ticketing systems.

  • Enthusiastic about using technology to better patient outcomes.

  • Desire to work in a startup environment with a proactive and hungry mindset, yet able to pivot quickly based on company needs.

How to apply

Send an email to jobs@parachutehealth.com along with your resume and tell us which role you’re applying for.