Parachute Health - Patient Advocate (9AM – 6PM EST)
In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields a 90%+ error rate. Discharges are delayed and patients are having to spend more time in care facilities.
At Parachute Health, we’re pioneering a modern approach to healthcare communication. We’ve built a platform where clinicians, insurance companies, and medical supply distributors coordinate care; empowering everyone to focus on getting their patients the treatment they need, when they need it.
After one year, we’re live in 800+ facilities and have helped 100,000+ patients receive the care and equipment they need.
Engage new Parachute users via phone, chat, and/or email with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions.
Provide excellent ongoing service and support through empathy, active listening skills, scrappy resourcefulness, and a drive to ensure the best possible outcome for all patients.
Help keep the platform running smoothly by quickly attending to technical operations tasks.
Understand who our users and customers are and how Parachute best fits into and streamlines their workflow.
Work with patient health information and treat it sensitively according to HIPAA guidelines.
A strong understanding of best in class service standards.
Patient, personable, and kind both on the phone and in writing.
2-3 years experience in customer experience, service, or support within the early stage startup world or technology retail.
Knowledgeable in Zendesk or other ticketing systems.
Enthusiastic about using technology to better patient outcomes.
Desire to work in a startup environment with a proactive and hungry mindset, yet able to pivot quickly based on company needs.
How to apply
Send an email to firstname.lastname@example.org along with your resume and tell us which role you’re applying for.