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Parachute Health - Design Director

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields a 83% error rate. Discharges are delayed and patients are having to spend more time in care facilities.

At Parachute Health, we’re pioneering a modern approach to healthcare communication. We’ve built a platform where clinicians, insurance companies and medical supply distributors coordinate care; empowering everyone to focus on getting their patients the treatment they need, when they need it.

In the year since launch, we’ve helped more than 150,000 patients. Founded and launched in New York, we’ve grown across 19 states and partnered with 4 of the top 10 ranked hospitals, 5 of the top 15 largest nursing facility chains and 5 of the 10 largest home health agencies.

The Role

We’ve built a product that makes a convoluted healthcare process simple, and now we want to build an experience that feels as elegant as the workflows we’re enabling. This role is for a design leader who wants to build a team from the ground up, can work within the fast-paced environment of a high growth startup, and is excited to fix the broken patient experience present in healthcare today.

Responsibilities

  • UX vision - Think ahead while leading UX and design across the Parachute platform, including our provider-facing ordering system, our supplier-facing dashboards, and future products.

  • Grow the team - Hire, mentor, and lead an excellent team of designers and researchers

  • Run the team - Maintain a design process that delivers reliably effective solutions and communicates them effectively to the product, engineering, and leadership teams

  • Design - Work firsthand with users and internal stakeholders to create a highly usable product that feels effortless

  • Brand - Oversee effective marketing and branding alongside our sales team as we expand into new products and geographies

  • KPIs - Set and achieve performance targets to measure the success of the design team

  • Data-driven - Utilize data to identify problems and opportunities, and evaluate the solutions we implement

  • External stakeholders - Interact with current and potential partners to understand their needs and communicate them effectively to the design team

Requirements

  • Passionate about improving patient outcomes in the healthcare space

  • At least 5 years experience in UX design or design leadership roles for web and mobile products

  • Strong understanding of design patterns and technical limitations of the mobile and web platforms

  • Experience working with an agile development team

  • Mastery of design software, asset management, and all the technical expertise required to run a design department

  • Ability to prioritize multiple projects, drive company decision making with detailed trade-offs, manage conflict, and articulate the rationale behind product decisions

  • High self-awareness and emotional intelligence with a proven ability to communicate and manage at all levels of the organization

  • Thrives in culture of healthy debate, committed to candid feedback across organization

  • Willingness and excitement to get your hands dirty: design starting from wireframes down to pixel perfect mocks, create prototypes, test with real users in the field, anything the company needs to be successful!

Nice to Have

  • Bachelor’s Degree in a technical, scientific, or quantitative field, or equivalent experience

  • Experience with HTML/CSS/JS or prototyping software

  • A background in healthcare, and knowledge of healthcare complexity

  • Experience scaling an early stage company

How to apply

Send an email to jobs@parachutehealth.com along with your resume and tell us which role you’re applying for.