In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields a 83% error rate. Discharges are delayed and patients are having to spend more time in care facilities.
At Parachute Health, we’re pioneering a modern approach to healthcare communication. We’ve built a platform where clinicians, insurance companies and medical supply distributors coordinate care; empowering everyone to focus on getting their patients the treatment they need, when they need it.
In the year since launch, we’ve helped more than 70,000 patients. Founded and launched in New York, we’ve grown across 19 states and partnered with 4 of the top 10 ranked hospitals, 5 of the top 15 largest nursing facility chains and 5 of the 10 largest home health agencies.
Engage new Parachute users via phone, chat, and/or email with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions.
Provide excellent ongoing service and support through empathy, active listening skills, scrappy resourcefulness, and a drive to ensure the best possible outcome for all patients.
Help keep the platform running smoothly by quickly attending to technical operations tasks.
Understand who our users and customers are and how Parachute best fits into and streamlines their workflow.
Work with patient health information and treat it sensitively according to HIPAA guidelines.
A strong understanding of best in class service standards.
Patient, personable, and kind both on the phone and in writing.
2-3 years experience in customer experience, service, or support within the early stage startup world or technology retail.
Knowledgeable in Zendesk or other ticketing systems.
Enthusiastic about using technology to better patient outcomes.
Desire to work in a startup environment with a proactive and hungry mindset, yet able to pivot quickly based on company needs.
Send an email to email@example.com along with your resume and tell us which role you’re applying for.Apply now